I have read your previous posts in the Uniden threads. Most all are derogatory towards Uniden, Radio Shack, and just the whole scanning experience in General.
My new Uniden 436 put me thru hell for the first few days. I jumped the gun a few times and lost my temper, but not at Uniden. I lost it because I could not figure it all out. I knew there was an answer...and past experience should have told me to shut up and play with it; it will all come to me.
And it did.
If you are thoroughly unhappy with your Uniden, perhaps it can be sent back for a refund or exchange. Or you can ask questions here in a civil manner, without the swearing and put downs of the scanner and the people here.
There is always Uniden tech support.
So, I hope you can figure this all out or get help. If you take time to read the manual, read some help here, and get your hands dirty by experimenting with it, then it will all come to you eventually.
Scanning is a fun hobby...but it is not always easy and certainly not cheap.
Greg