I bought my 396t scanner brand new a month after they started selling them and have had no problems with listening to P25 I totally agree with you. I like it because of the small size compared to MY SDS100 Scanner.
The trunking programming where each site is a system I thought would be a little clunky actually works okay. I can have certain groups set up so when I'm on the road turning on a site it's ready to go. Works pretty well.
The only thing that is messed up on my 396t scanner is the little USB port has come loose and I can't get a connection any more, this has happen twice before and I sent it in for re-soldering and the charged my 65 dollars to do the job. I have it on my table and took it apart and I am going to re solder it myself when I have time next week.
I purchased a 396T when they first came out, replacing a BCD250D. Pros: small size, decent analog performance. Cons: did not do well decoding P25 voice on a SmartZone system. I retained it when I purchased a BCD436, but both were barely adequate decoding digital voice on either SmartZone or Astro P25 simulcast. Bought a SDS100, saw the light / heard the difference, then sold both the 396T and the 436. Night and day performance delta.