It states inline to be shipped on 1/9/2019. I assume this means the items are ready to ship back to me. Must be a huge line of repairs awaiting shipping back to their homes. It might be quicker if I fly to Texas and pick up the scanners myself.
I hate being lied to
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mule1075
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If I were you in would be on the phone calling. 1800-297-1023or sending a message to user UnidenSupport on these forums. And that Uniden will send them when they want to and a phone call will do not good is inherently false. I have called recently about and issue and it was handled quickly and efficiently.
The three times I've utilized the repair service, "In line to be shipped" was the day before it actually shipped back. Being 11 days after that might be concerning!
Backlog can’t be that bad, why would they keep approving returns for repair if there was a huge line? I got my labels last Thurs and mailed Friday. Says package won’t be delivered to TX until Wednesday 23rd. I’m hoping I get both mine back in less than a month.
When I sent my HP-2 into Uniden for repair I had a bad experience as well. I was told that the repairs were outsourced and not even done on property. The Uniden guy that's on our site tried to argue but I know what i was told...
Be safe
Be safe
This is generally how it works. we send shipments out around 1-3pm, and most orders "in line to be shipped" go out at that time. It works a bit differently with Canada, where we ship those out on Friday.
Is there tracking on your SRO page?
Perseids: Note on your SRO page says:
12/07/2018 TRANSACTION WAS UNABLE TO BE PROCESSED.
12/07/2018 THE ADDRESS VERIFICATION CHECK HAS FAILED.
You'll need to call support to correct your address to the one matching the CC you used.
12/07/2018 TRANSACTION WAS UNABLE TO BE PROCESSED.
12/07/2018 THE ADDRESS VERIFICATION CHECK HAS FAILED.
You'll need to call support to correct your address to the one matching the CC you used.
According to FedEx tracking, it was delivered 1/18/2019 at 9 AM.
mule1075
Member
So 25 working days not too shabby.
Considering 3 holiday days in there, too (plus one employee appreciation day with free lunch and other goodies...and not much work that day as it was about 20 miles offsite from the repair center). And, ship date was 1/15...
Received 12/12 to ship 1/15 is only 20 working days, which is a bit higher than typical but not into the range of unusual.
Received 12/12 to ship 1/15 is only 20 working days, which is a bit higher than typical but not into the range of unusual.
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Uniden repairs are not done in the same building location as customer service, but if by "outsourcing" you mean repairs are sent to a non-Uniden repair facility, that is not correct.
I suspect he simply misunderstood "repairs are not done at this location" (or similar) to mean that they were outsourced.
Aren't Canadian orders drop shipped so tracking information won't show until they cross the border?
I got a shipment report Friday the 18th at 0830 but I've yet to see any tracking information.
Update - Too busy to call Uniden customer service today. I will try tomorrow. The web page shows no errors and the correct address and the card on file has the same address. Still inline to ship 1/9/2019. Estimated ship date was 1/4/2019. Hmmmmmm
This appears in our system. If your address is correct, then it generally means your card does not have AVS (address verification system) which is a security feature used by some banks. If you do not have it on a card, we cannot process the payment due to it being a requirement of our system and you may need to use a different card. I'm sorry for the inconvenience this may have caused.
I hope that this information is disclosed up front, before something is sent in. It is a limitation in your billing system that you chose. What happens in this situation if the person doesn't have or want to use another payment method; is their equipment held?
If it is already disclosed by Uniden prior to a transaction then great. If not, then y'all really should.
If it is already disclosed by Uniden prior to a transaction then great. If not, then y'all really should.
It's important to know that AVS is pretty standard as a means to protect customers and the company from fraud.
Here is some information on AVS: https://www.signifyd.com/resources/fraud-101/detection/avs-how-it-works/
Normally repairs will not be completed until we can find a form of payment we can accept and if we cannot, the item would be shipped back to the customer. Any circumstance outside of those situations would be handled on a case by case basis with the decisions being made by someone other than me.
UPDATE - Still not much progress. I called Discover Card and they say the charge appears and immediately following a credit appears. Discover Card says the address is correct. I e-mailed customer service to call me and I can give them another card but they say they cannot call the customer. I will try to call again tomorrow and see if someone can release my equipment from jail. 2 months waiting and counting.
Thanks but I already knew what it was. That was never part of my question.
This answers my question and is a fair way to handle it. I was hoping that was the policy. Thank you for the response.
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