Why the H*($ didn't they test the updates in a simulated environment FIRST, before deploying them into a production environment?? This is not exactly like upgrading software at an accounting office where the worst-case scenario involves lost employee productivity or the like.I think 9News is just a little bit behind the curve...
KDVR already did a story that says the "new and improved" CAD system implemented at the beginning of April was not updating the dispatchers with entry notes that were being typed by call takers (the ones 9News is talking about). How can the dispatcher tell officers if she doesn't get the updates?
Even worse, dispatchers had been complaining about that for weeks. Some officers were even getting calls popping up on their MDTs before the dispatchers got them. That is just crazy.
Denver 911 dispatch center software glitch might put lives at risk | KDVR.com - Denver, Colorado News, Weather, Sports and more
True. But the spokesman and the chief probably didn't even know about the glitch the dispatchers had been complaining about at that time. Half the time, neither of them know what is really going on anyway.The DPD spokesman told viewers the breakdown in typing vs. dispatch broadcasting. A significant point in the story, though KDVR's is compelling, it blames the computer/software/programmers, and the DPD spokesman already has a dispatcher scapegoat that got reprimanded. All equal points in the story, IMHO.
The dispatcher who was the focus of this story was fired 6/6/14. Story broke 6/9/14.