I returned my 396 two weeks ago as letters numbers were wearing off, Uniden fixed that no problem looks brand new. The thing i did notice was on the display it has a black out line just inside the window was peeled about half an inch very noticeable. Uniden quality control where it sat a day or two let it go is hard to believe. I am not even sure this can be fixed if not i would like it replaced. Has anyone had a problem with there units being returned messed up? Please let me know and what you did to finally get things correct. Thanks all any info be greatly appreciated.