Job Opportunity - Subscriber Support Specialist

[mrohrbacher]

The State of New Mexico is hiring a radio subscriber support specialist. See below.

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Agency Dept of Information Technology
Posting End Date 12/15/2023
Job Posting Type Standard Requisition
For more Job Requirements & Classification Description: Click Here
Job ID 139208
Location Santa Fe / Albuquerque
Full/Part Time Full-Time
Regular/Temporary Regular - PERM for State

Salary​

$33.71 - $53.94 Hourly
$70,124 - $112,198 Annually
This position is a Pay Band IE

Posting Details​

Interviews are anticipated to be conducted within two weeks of closing date.

Why does the job exist?​

The Subscriber Support Specialist position exists to provide support, training, and on-boarding assistance to subscribers and potential subscribers of the state's Public Safety Radio Communications systems and services.

This position will provide guidance and logistical support to subscribers, subscriber agencies and potential subscriber agencies of services and will work with them and DolT leadership to facilitate smooth deployment and delivery of services. The position will assist in developing operational cut-over and migration plans for agency subscribers and devices. This position will generate training programs and deliver/ provide end user and agency level training for subscriber hardware (radios) and services. For example, operator training on use and configuration of radio devices. This position will develop and communicate interoperability communications plans and procedures and instruct subscribers on use and operation of such plans. This position will also assist in determining appropriate hardware and feature configurations for radios on a per agency basis and will construct and deploy radio configurations (codeplugs) to network, system and subscriber devices. The position will maintain software in network and subscriber devices and deploy updates and patches to devices as appropriate to maintain performance and security requirements. This position will collect and review statistical and analytical data regarding the state's Public Safety Radio Communications Services. Collected data will be used to compile and tabulate reports for use by subscriber agencies and DolT leadership to identify trends, technical performance levels such as traffic, bandwidth and loading statistics, and adjust system performance and parameters as required.

How does it get done?​

- Assist agencies with migrating to DolT PSCOMMS services by determining needs and developing technical migration plans
- Develop, construct, deploy and maintain device configurations, software and software updates, such as radio codeplugs.
- Regularly interface with existing customers to continuously evaluate their feedback and needs; ensuring a strong partnership with clear, consistent communication, to include generation and
delivery of technical and operational training programs.
- Collection of statistical, performance and analytical data from the state's Public Safety Radio Communications System and generation of reports for management to evaluate technical and
operational performance of systems and hardware.

Who are the customers?​

Multiple state, federal, tribal, and local government agencies

Ideal Candidate​

- Basic knowledge of two-way radio system and radio operation
- Excellent verbal and written communications skills
- Experience creating codeplugs for Motorola and Viking radio products utilizing Motorola CPS and Viking Armada software suites
- Knowledge of general public safety communications principles, operation and protocols
- Good organizational skills

Minimum Qualification​

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in network administration. Substitutions Apply. See Substitution Table below.

Substitution Table​

These combinations of education and experience qualify you for the position:

	Education		Experience		Education		Experience
1	High School Diploma or Equivalent	AND	6 years of experience	OR	High School Diploma or Equivalent	AND	6 years of experience
2	Associate's degree in the field(s) specified in the minimum qualification	AND	4 years of experience	Associate's degree or higher in any field	AND	6 years of experience
3	Bachelor's degree in the field(s) specified in the minimum qualification	AND	2 years of experience
4	Master's degree or higher in the field(s) specified in the minimum qualification	AND	0 years of experience

• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements​

Must possess and maintain a valid New Mexico Driver's License; obtain Defensive Driving Certification within 30 days of employment. Pre-employment background investigation is required, and employment is conditional pending results.

Working Conditions​

Ability to be mobile and work between Santa Fe and Albuquerque office agencies. Office setting in both Santa Fe and Albuquerque offices, Work occurs mostly in the office setting with occasional field work required to visit customer locations, radio site locations and to perform training instruction. Occasional travel is required.

Supplemental Information​

Benefits:
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Agency Contact Information: Melinda Lopez Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position​

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

 

[madrabbitt]

Man, if it was down in the southern part of the state, i'd hit that application so hard.