Kenwood KPG-D3N Freezing Up

[joehoose2700]

Hello,

I'm having trouble with my D3N software (Version 1.40). It seems like I can do all the configuration just fine, but when I go to read or write the radio, or click on something such as Preferences > COM Port, the program freezes. and just makes the computer error ding when I try to click anything else. I have to then use END TASK to force-quit the program.

This problem started within the past week or so, and just before this I was successfully reading and writing radios. Would this be a software issue or a computer issue? I haven't had freezing issues with any other computer programs. I'm willing to potentially uninstall and reinstall, but I'd need some help with that so I don't screw up authentication through the LMC and have to purchase another license!

Thanks for any help!

 

[mmckenna]

The D3n and D1n softwares have always been problematic. I was programming some NX-5700's and NX-5900's last week and would periodically have to kill the software and restart it.

I'd bet that something changed, either a Windoze update or something.

D3N is up to version 3.30 now, so probably a good time to contact your Kenwood dealer and get updated software.

 

[kd4efm]

KPG-D1 just went 4.31 Nov 2nd.

 

[joehoose2700]

Ok, thank you. This is the first time I've had to upgrade the software - should I expect to be charged? or is this like a software update from Windows or Apple where it's just included?

Thanks!

 

[mmckenna]

It doesn't cost the dealer anything. They download it off the internal Kenwood "MyTools" website and send it to you.

If they want to charge you for it, let me know and I'll get you a copy.

 

[KK6ZTE]

KPG-D1 just went 4.31 Nov 2nd.

He's on D3 which is still 3.30

OP: I have a dropbox link I just sent to my customers with the updated software if needed, if your dealer doesn't make good.

 

[joehoose2700]

He's on D3 which is still 3.30

OP: I have a dropbox link I just sent to my customers with the updated software if needed, if your dealer doesn't make good.

Hello,
My dealer did send me a file but in the email he said "This is what we'll be sending you: Works with KPG-D3N Version 3.30 or later, will not work with KPG-D3N V3.20 or earlier."

My version is 1.40 - does that mean the software update he sent won't work? Is there a way to get an older update that I can install before I install the newest version?

 

[mmckenna]

Hello,
My dealer did send me a file but in the email he said "This is what we'll be sending you: Works with KPG-D3N Version 3.30 or later, will not work with KPG-D3N V3.20 or earlier."

My version is 1.40 - does that mean the software update he sent won't work? Is there a way to get an older update that I can install before I install the newest version?

The dealer was referring to the radio firmware. The newer software releases had some major changes that make it non-compatible with older radio firmware versions. You should ask your dealer for updated radio firmware also.

 

[joehoose2700]

It appears I successfully upgraded the program software to 3.30. They also sent NX-3000_K330_C09F which I'm assuming is the firmware for the NX-3000 series. I've never upgraded the firmware and am apprehensive to do so since the email said "do firmware upgrade at your own risk." lol. Can someone share the steps for upgrading firmware? I know this may not be the most appropriate place for that - feel free to send me a message.

 

[kayn1n32008]

Updating firmware is simple with Kenwood. No need to be worried. Just follow the directions in the firmware update program. Easy peasy

 

[mmckenna]

Yeah, not a big deal to upgrade the firmware in the radio.

As with any radio programming, the very first thing you do is to read the file of the radio and save a copy of it, preferably in multiple places.
Once you've done that, go back and do it again.

You'd be surprised the number of times you'll read about people on this site that start messing with firmware/programming info and completely ignore that.
Changing firmware won't screw up the radio file, but the "at your own risk" part is to cover Kenwood incase you do something silly while upgrading your radio. None the less, always read the file and save it before doing anything with your radio.

I do firmware updates all the time, it's not a big deal.

 

[ramal121]

The warning comes with all the firmware updates. Just a CYA thing. I have never bricked a Kenwood no matter how hard I tried.