Kenwood NX-3320 Radios and scan

[Trbomp5]

We have about 50 radios and they are set up so that channels 1-7 are different departments
Channel 8 is an “All Call”
Channel 9 is “Emergency”
All radios are locked to always scan 8 and 9
The radios were just updated to these settings
The problem we have now is that people on channel 1 for example will miss calls. I can key up and call the Maintenance and 6 guys can be standing there together or apart and 4 may hear it and 2 not. Happens randomly all the time on all channels
This is the settings and where they are at the way the distributor set them up

Zone/Channel
Look back A .5
Look back B 2.0

Global Options
Scan
Dropout delay time 5
Dwell Time 5

Any ideas on what i can change or how i can fix this? they did not do this before we added channels 8 and 9 and made every radio always scan these channels

 

[Giddyuptd]

Setting both A and B to .50 cuts down the scan look backs. Anything less itll chop worse in audio. I wish they'd address that with the lookback and allow lower settings to not chop as much like the 2180 series had. I noticed anything set higher than .50 is where missing traffic can occur minus the pri 1 and pri 2 settings.

Set in cps your selected channel as priority. Then have pri 2 set as user option or hard set in cps.

If they relied on 2 channels maybe priority and talkback or such would be better? Setting priority 1 as selected and 2 as needed or hard programmed to what ever ones you need to be the 2 priorities?

 

[mmckenna]

Scan is an issue. If you are scanning, you are going to miss audio. Getting your timer settings right can help, but not eliminate the issue.

Are these channels simplex, repeated or trunked?

 

[Trbomp5]

Scan is an issue. If you are scanning, you are going to miss audio. Getting your timer settings right can help, but not eliminate the issue.

Are these channels simplex, repeated or trunked?

I'm a novice at this so bear with me. And i believe they would be considered simplex. we do not have a repeater. just 50 radios at one facility