Kenwood NX3000 On/Off Controls Breaking

[wireless_waves]

I know this has been covered before on the NX320 series where users have reported the on/off volume controls breaking. The whole shaft on the control separates and pulls out of the control. Now we are seeing the same thing happening on the NX3300 series. Not a whole bunch but it is still a common issue that we see for the number of units sold. Has anyone else experienced this issue on the newer NX3000 series? We thought KW recognized this issue on the NX320's and possibly would have improved the on/off controller, but it is haunting us again. We can't figure out how these users keep breaking the shaft. We even took a water-damaged unit and threw it around the shop to try seeing if we could break the shaft and could never duplicate it. Anyone else have input to share?

 

[buddrousa]

Hate to tell you but you have a USER PROBLEM if USER PAYS THE BILL THE RADIO WILL STOP BREAKING.

 

[mmckenna]

I've got a few hundred NX-410's that haven't had this issue.
I've got about 20 NX-420's, that haven't had this issue.
I've got about 20 NX-3400's now, and still haven't seen this issue. I carry one every day, no problems.

Wondering if users are not understanding you have to press in the release spring to remove the knob? I've got some users that are notoriously hard on radios and they tend to find weaknesses pretty quick. Having seen this happen, though.

 

[mmckenna]

One question, though….
Are you guys installing the limiters on the channel/group knobs? I removed all those on ours and let them spin all the way.

 

[wireless_waves]

Hate to tell you but you have a USER PROBLEM if USER PAYS THE BILL THE RADIO WILL STOP BREAKING.

I kinda figured that from the beginning, these users must hate their job or their supervisors and break on/off controller so they can say their radio broke. I just wanted to see if anyone else has these same issues out there. Thank you

 

[wireless_waves]

One question, though….
Are you guys installing the limiters on the channel/group knobs? I removed all those on ours and let them spin all the way.

Nope on the channel limiters. It's the on/off volume controller that they keep breaking. It's not an issue of them trying to take off the knob either. They just show up at the shop and the shaft is pulled out of the top of the radio with the knob still attached. The guys dropping the units off don't know how it's happening. I first thought they were purposely breaking them, but since it's happening to different units/serial numbers I am not so sure it's purposeful. It could just be negligence or dropping their unit more often on the cement or pavement

 

[MTS2000des]

intentional abuse will stop when one requires employees to sign a statement of financial responsibility for their issued equipment with authorization to deduct damage/replacement via payroll deduction. Magically your knobs won't break off anymore.

 

[mmckenna]

Nope on the channel limiters. It's the on/off volume controller that they keep breaking. It's not an issue of them trying to take off the knob either. They just show up at the shop and the shaft is pulled out of the top of the radio with the knob still attached. The guys dropping the units off don't know how it's happening. I first thought they were purposely breaking them, but since it's happening to different units/serial numbers I am not so sure it's purposeful. It could just be negligence or dropping their unit more often on the cement or pavement

Trying to fathom how dropping a radio can cause the volume pot shaft to come out. Really sounds like someone pulling on them?

This is why some people are better off with an FRS radio.

 

[EWC_BDN]

I've seen companies that all the users break the stop at the max setting of their volume control, but never mass control shaft exodus like you're seeing.

Do your users wear gloves when the use the radios?