I agree that both sides A & B should work over the external speaker when using Mode 1 or 2. According to the chart, it indicates that the audio from sides A & B should be routed to External Speaker 1 and no audio sent to the internal speaker if you only have a connection on external speaker jack SP1. It shows (line 2 in the chart) that with Mode 1 selected and a speaker connected to only jack SP1 the internal speaker is muted (the "x"), Audio from sides A & B routed to jack SP1, and nothing routed to jack SP2. It shows (line 6 in the chart) that with Mode 2 selected and a speaker connected to only jack SP1 the internal speaker is muted (the "x"), Audio from sides A & B routed to jack SP1, and nothing routed to jack SP2. It's really weird that the modes work differently for you. Glad you got it working again though.