I need to update some radios, so I pulled out my laptop that has all my software on it. KPT-300LMC will not open. I’m running v2.00, and I tried running the installation with the “repair” option, but it still won’t launch. All of my software licenses have been safely exported from that machine, but I have a number of DMR and P25 licenses on it that I need access to. I am afraid to just uninstall and reinstall the software for fear that I will lose those licenses. Any ideas?
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KPT-300LMC will not launch
- Thread starter chadlamp
- Start date
UPDATE - I took a chance and did an uninstall/reinstall...it still will not launch.
I wondered about that...although 2.00 works on 4 other computers I have. Anyone know where I can track down 2.01? If not I'll call my dealer later today. I had no luck browsing around elsewhere, although I thought it was freely available from Kenwood.
I tried that as well with no luck. I get the Windows "User Account Control" prompt which I acknowledge, then nothing again. And the JKEFA on this machine only has one seat, so I can't load it onto another machine to get the licenses back either. At this point I don't care if I get this laptop working again, as the battery is shot and the screen is cracked, but I need to get my JKEFR licenses back.
Yes, Windows 10. Everything worked just fine on this computer last time I used it. I'm working now to uninstall the Windows updates that were installed yesterday, as that's the only thing that has changed since the last time it worked.
It's a Dell....actually all of them are Dells, and this is the first issue I've ever had in 8 years
I have the device ID...I can't get LMC open to export the log file though. I learned the last time when my previous computer died (and you helped me out) to make sure I have the device IDs on file somewhere. If I get the JKEFA increased, can I just load that onto the new PC and be able to recover the JKEFR licenses that were on the old machine?
