To answer your question: you can try to contact the author by going to www.starrsoft.com, but if you search the forums, and read his agreement, you will see he is not obligated to re-issue it.
***Just a suggestion to you and the other hundred people who have asked the same question, and will again ask in the future:
In your email account, create a folder and move the email that Don sends to you there; like Hotmail or something. It will be there forever and ever and ever.
DO NOT print it out and put it in a safe place. That safe place is really fooling you. When you need the paper, you will not be able to find the safe place; you may find the safe place has been compromised in some way (hurricane, flood, tornado, theft, fire, terrorism, act of civil unrest)
The reliable place will be in your email saved folder, guarded safely without question, by a reliable protector such as Microsoft or Yahoo.
Oh, and work email addresses are a bad idea. You may quit or get fired, and will not be able to access it.
Good luck.....I have been waiting for some type of response for over 3 months now. My issue was that my kid threw my laptop down the stairs....totaly loss. Hard drive ended up in pieces. anyway you don't want to hear about my sad stroy.
The process is to send Don Starr an e-mail requesting a new key. You need to inculde as much information that you can, where they'll have a chance to idnetify what your key was. The e-mail addresws is email@example.com . Also you can try their website at www.starrsoft.com.
If you still have the old computer, the key is still there. Run the Win96 program. Whe you have the program running, press help (left side of window) If you have the latest revioson you should swee all of your registration info (including your key).
Hope this helps!. If you are successful, please let me know if you were able to get this resolved differently. I would like to get my key as well restored where I can use what I have paid for.