The following was posted on social media August 2, 2021:
Today is a big day at Madison County Central Dispatch and for the citizens of Madison County.
Today marked the launch of our automated digital dispatch system for the fire departments.
What does this mean you may be asking?
The digital dispatch is a computer generated text to speech telling the fire and EMS responders what apparatus is needed, where the emergency is located and what is the emergency. Prior to today, dispatchers must push out this information over the radio to first responders while they are answering 911 calls and trying to provide emergency medical dispatching over the phone. Starting today, the Mach Alert digital dispatcher will push out this information to first responders while the dispatcher is still providing emergency medical care over the telephone. The digital dispatcher can help speed up dispatch times by as much as :30-:60 seconds and when seconds count, this time can be the difference between life and death.
Brent Jensen, Executive Director at the Madison County Central Dispatch said "Digital Debbie was purchased thru Motorola Solutions, using funds which were already appropriated for radio maintenance. Jensen continued to say, "This digital dispatch system did not cost the tax payers any additional money to bring this state of the art technology to Madison County.”
Madison County Central Dispatch is staffed with 39 communication specialists who answer 911 calls, dispatch as well as answer non emergency calls 24 hours a day. The Madison County Central Dispatch center provides dispatch services for 14 law enforcement agencies, 15 fire agencies, and several public works agencies throughout all of Madison County, IN.