Greetings...
My center currently uses the MCC 7500 Elite Dispatch console for 800Mhz & VHF resources. Currently, there are times that we patch VHF and 800Mhz channels together for routine everyday operations.
Being new to the technology/software, months ago we learned that a console position that sets up the patch can not hear audio being transmitted on said patched channels (from speakers, not headset). When inquiring with the installers/system administrators, we were told this was working as intended... Due to the audio not being available because it is working thru the patch itself. Because of this, we developed a procedural that states a patch must be set up at an unmanned console.
My question is.... does everyone else have the same "problem"? Does this sound normal?
To us, the console conducting the patch should still be able to hear all audio.
Thanks in advance for any input.
My center currently uses the MCC 7500 Elite Dispatch console for 800Mhz & VHF resources. Currently, there are times that we patch VHF and 800Mhz channels together for routine everyday operations.
Being new to the technology/software, months ago we learned that a console position that sets up the patch can not hear audio being transmitted on said patched channels (from speakers, not headset). When inquiring with the installers/system administrators, we were told this was working as intended... Due to the audio not being available because it is working thru the patch itself. Because of this, we developed a procedural that states a patch must be set up at an unmanned console.
My question is.... does everyone else have the same "problem"? Does this sound normal?
To us, the console conducting the patch should still be able to hear all audio.
Thanks in advance for any input.