MIP 5000 RTP issues

[billyfromhill]

I have a single seat MIP 5000 console and I want to upgrade the PC that the console and TFTP server runs on. I have all the software and settings moved on to the new computer, but I can't for the life of me get the RTP links up. In the DCPM Service Manager it says the MGCP links are up but the RTP links are down. The database links correctly when I restart the DCPM service I copied all firewall exceptions from new to old and copied the CSDM configuration over also. The only thing I changed was in the CSDM config was the MAC address for the console since obviously the new PC has a different NIC and MAC address. I can ping my radio gateways from the new PC.

Does anybody have any thoughts as to what to check or setting to change? I'm at my wit's end.

 

[TampaTyron]

Did you change ANYTHING in the network? MIP 5000 requires multicast, but am not sure that is your issue. Do you have the MIP Installation and Troubleshooting manual? TT

 

[billyfromhill]

Did you change ANYTHING in the network? MIP 5000 requires multicast, but am not sure that is your issue. Do you have the MIP Installation and Troubleshooting manual? TT

Thanks for the quick reply. The three radio gateways did not change at all and have the same static IPs as before. The new PC has the same static IP address as the old PC. It is a layer 2 network with no router/default gateway using unmanaged switches. The PC can ping all three gateways.

 

[canthonysmith]

Have you tried to manually open the ports through the "Windows Firewall with Advance Security" window? If not go to "inbound rules" and create new rule. Select port then next, Select UDP and specify ports 49992-500411 and click next, allow the connection and next. I would leave all 3 checked next, then give it a name for the new rule. Then do the same for outbound rules. Then reboot everything and see if that helps.

This week I had an issue where a new position could ping the CSDM server but not pull the database. The firewall was completely disabled, however after manually opening the port for TFTP (69) it solved the problem. This may be worth a try for all the other ports.

 

[billyfromhill]

Have you tried to manually open the ports through the "Windows Firewall with Advance Security" window? If not go to "inbound rules" and create new rule. Select port then next, Select UDP and specify ports 49992-500411 and click next, allow the connection and next. I would leave all 3 checked next, then give it a name for the new rule. Then do the same for outbound rules. Then reboot everything and see if that helps.

This week I had an issue where a new position could ping the CSDM server but not pull the database. The firewall was completely disabled, however after manually opening the port for TFTP (69) it solved the problem. This may be worth a try for all the other ports.

I have Windows firewall rules in place to allow the applications (.exe) but not for the ports. I can pull the database. The TFTP and CSDM server is the same PC as the console. I will try adding rules for the ports.

 

[Dorf411]

Start with turning the firewall completely off to see if things get back to normal. If so then you can work on tweaking the firewall or just leave it off.

 

[billyfromhill]

Have you tried to manually open the ports through the "Windows Firewall with Advance Security" window? If not go to "inbound rules" and create new rule. Select port then next, Select UDP and specify ports 49992-500411 and click next, allow the connection and next. I would leave all 3 checked next, then give it a name for the new rule. Then do the same for outbound rules. Then reboot everything and see if that helps.

This week I had an issue where a new position could ping the CSDM server but not pull the database. The firewall was completely disabled, however after manually opening the port for TFTP (69) it solved the problem. This may be worth a try for all the other ports.

I've opened those ports and it didn't seem to change anything. I also tried opening the TFTP port without success. My TFTP server is on the same PC as the console.

Is there any way to force the radio gateways to pull down a new database?