ranchhand1984
Member
- Joined
- Mar 9, 2009
- Messages
- 7
I wanted to post here and let everyone know the customer service at Missouri Radio (http://www.moradio.com) is absolutely horrible. I recently ordered an Icom F70T from them and they reassured me several times it was indeed capable of being field programmable. That was in fact the basis for that entire order, to find a field programmable replacement for our current fleet of radios. I placed the order, and I must say received the radio in a timely matter. But when i inquired with them about how to enable field programming they had no idea how. I was given a tech support number for Icom, called them and was told by Icom that the dealer must request the instructions from them. Then spoke with Missouri Radio about this and was assured they would handle it and forward me the instructions as soon as they received them. Two days later i then received an e-mail from Missouri Radio stating that the FCC will not allow the instructions be shared, and that they suggest using the PC software for editing and adding frequencies. However they went on in the e-mail to say if I didn't wish to use the PC software to do this then the radio would need to be returned to them for modifications and that they didn't have instructions on how to use the field programming function. I replied and asked if they didn't have instructions on how to use the field programming function then what modifications would they be making? They have simply refused to reply to that e-mail and I haven't heard from them since. I've since found a much more helpful Icom dealer and have placed an order for our replacement radios from them. I merely wished to give a heads up to any prospective radio buyers out there, that if it were me looking I would pass Missouri Radio by and go with one of the much more helpful dealers out there.