MOL Account Back - Limited Service
MOL accounts appears to be back online now, however with limited functionality. From the user side, it does not appear that there was a huge GUI change.
"Thank you for your patience as we continue to implement our new, global enterprise resource planning (ERP) system. MOL access has been restored with limited functionality. All internal systems remain unavailable until Tuesday, April 18th at 12:00pm CDT.
Orders & Repair Requests: orders/lines that did not ship prior to April 7th have been cancelled. New orders/lines will be placed for these cancelled items once our new system is live next week. New orders can be placed on MOL but will be ‘queued’ until our new ERP goes live, April 18th.
Order & Repair Status: updated inforamtion on status is limited to what was available in our legacy systems as of April 6th at 7pm CDT. Updated order and repair status will be available after April 18th.
Invoice Payments: Can be submitted, however, they will not 'post' to the customer account or charged to their Credit Card until April 18th.
Repair Turnaround Time & Shipping Change Notice: To highlight the Motorola Solutions service programs, we are making changes to the repair cycle times and entitlement by service order type for prepaid shipping labels. These changes will take effect on April 18th, 2017. CLICK HERE for additional information on repair changes."