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MOL Says no cps for xpr7550

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kk4mei

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what does this mean am I screwed?

Case Update Notes: Thank you for contacting Motorola Solutions. We have received your recent inquiry regarding the purchase for software. Our records show the software subscription was submitted by you on 3/17/2014. Currently the software part for the xpr7550 is obsolete. We are contacting the appropriate product team for assistance. You will be notified once information becomes available. Your patience is appreciated. If you have any further questions, please contact Motorola at 800-422-4210.

Thank you, Customer Care Services
 
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SCPD

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They are probably looking at the old part number.

The current p/n is RVN5115AD - MOTOTRBO CPS R10.0. $265.00

Append that p/n to your case.
 
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RRR

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Quick question, does Motorola send you some kind of notification before your CPS license expires?

Thank you
 
SteveC0625

SteveC0625

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kk4mei said:
what does this mean am I screwed?

Case Update Notes: Thank you for contacting Motorola Solutions. We have received your recent inquiry regarding the purchase for software. Our records show the software subscription was submitted by you on 3/17/2014. Currently the software part for the xpr7550 is obsolete. We are contacting the appropriate product team for assistance. You will be notified once information becomes available. Your patience is appreciated. If you have any further questions, please contact Motorola at 800-422-4210.

Thank you, Customer Care Services
Click to expand...
A helpful hint:

When I first tried to order the Pro Series package, I did not specify the xx on the end of the part number when I opened the case. They just sent the me the software agreement for signature.

When that was completed, I could see the CPS in the catalog area and any previous versions showed as not available and pointed me at the most current.

So the hint is that sometimes it pays to be not so precise when looking for things.
 
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