Motorola APX6000xe Streaming Radios

[jobro3082]

Hello all,

I just stumbled into this place so I am hopeful someone can help me out. we have a Motorola APX6000xe portable radio that had a hook up at the mic connection with two audio cables running off of it. I stumbled in to this radio gig that system was in place already but apparently it was broadcasting to a secure (or as secure as anything is) stream for our people that reside out of coverage area. Needless to say it quit streaming just gives me an error and our I.T. department is looking at me like it's your radio fix it... Any help is appreciated

APX6000XE ported to what seemed to be an audio input box that was connected to an ether cable and ran thru our servers.... Thanks in advance

Joe

 

[Forts]

We will need a lot more information unfortunately... Is there any identifying name/numbers etc on the box that would help with troubleshooting? Or can you snap a pic of it?

 

[KevinC]

To add to the above post first thing I would do is insure the APX itself is still receiving what you want to receive.

 

[jobro3082]

So can confirm the radio is still receiving... I will work on the input info and post when I get a picture

 

[KevinC]

So can confirm the radio is still receiving... I will work on the input info and post when I get a picture

 

[jobro3082]

As promised

 

[KevinC]

This isn't always easy to do with IT, but you need to determine your demarc. If audio is exiting the radio, then who "owns" the Barix.

 

[jobro3082]

This isn't always easy to do with IT, but you need to determine your demarc. If audio is exiting the radio, then who "owns" the Barix.

We own it as in the city does ( not sure I am 100% following but google works for me) the only interfacing issues would be when the stream hits the streaming app.. All appliances being used are owned by the city/FD... Hopefully I communicated that correctly. So essentially if I am talking into the mic and its not coming out of the stream and I am getting an error message on the stream channel then maybe a interface issue?

 

[cpg178]

In the middle photo it shows a L and R audio jack, are those your inputs, or is the audio from the APX entering via the USB connection?

 

[cpg178]

In the middle photo it shows a L and R audio jack, are those your inputs, or is the audio from the APX entering via the USB connection?

I just googled the device, those are indeed the audio input jacks. Were these jacks empty when you found this issue? Or did you unplug them to take the photos?

 

[GTR8000]

...or is the audio from the APX entering via the USB connection?

The USB port on an Instreamer is used for the +5V power supply only, no other functionality.

 

[jobro3082]

So the radio has an attachment where the mic cord attaches and there are two audio jacks. Yes they were connected the radio was removed since it kept getting an error on the app and nobody seemed to know how to fix it which is why I am here.. For guidance

 

[jobro3082]

Any thoughts?

 

[KevinC]

Since you have confirmed the APX itself is working I'd try to contact Barix and get support form them.

 

[wgbecks]

Unless the Instreamer hardware has failed, then your issue is more likely network related. The Instreamer would need a network address
that is accessible form the public Internet that would involve your IT department to setup a LAN IP for the streaming device and then to provision access rules in the router to securely bridge the device with the public Internet.

It is possible the device was moved from its original location (network segment) and plugged into the city network in another building or
VLAN segment? You're IT department most assuredly needs to get involved.

 

[jobro3082]

Thanks for the information and the topic has been escalated apparently I hit a button (not literally). When there is resolution I will let you know what we did. Thanks all!

 

[NVAGVUP]

I use Barix Streamers also. (They stream to Broadcastify)

Make sure the destination IP is correct. IT should be able to ping your IP. If not, network issue. Start there.

 

[a417]

Thanks for the information and the topic has been escalated apparently I hit a button (not literally).

If it's not your hardware, it's someone elses responsibility to fix it. The right thing to do is go up the line until you authoritatively find out who's job it is to do so. I know it seems like you're wanting to help, but can't when you 'fall into those things'... but most often that becomes a futile effort with more roadblocks than successes. Think about defending this statement in front of the town manager with your union rep present; "The guys on the internet, that I sent a picture of our hardware to, said to do this...". Does. Not. End. Well.

Best thing you can do is politely inquire about the problem/solution to the people who fixed it, and see if you can socially engineer yourself into becoming more than "just an end user" to them. Granted they will not open up the hallowed gates because you asked what was wrong, but with time you might fall into favor with them and get 'officially' indoctrinated by them into learning the how/why their system is set up. This could lead you into a position like an official first point of contact within your agency, that then goes to them. Who knows? The possiblities are endless.

Let us know what they did, inquiring minds want to know!

 

[jobro3082]

If it's not your hardware, it's someone elses responsibility to fix it. The right thing to do is go up the line until you authoritatively find out who's job it is to do so. I know it seems like you're wanting to help, but can't when you 'fall into those things'... but most often that becomes a futile effort with more roadblocks than successes. Think about defending this statement in front of the town manager with your union rep present; "The guys on the internet, that I sent a picture of our hardware to, said to do this...". Does. Not. End. Well.

Best thing you can do is politely inquire about the problem/solution to the people who fixed it, and see if you can socially engineer yourself into becoming more than "just an end user" to them. Granted they will not open up the hallowed gates because you asked what was wrong, but with time you might fall into favor with them and get 'officially' indoctrinated by them into learning the how/why their system is set up. This could lead you into a position like an official first point of contact within your agency, that then goes to them. Who knows? The possiblities are endless.

Let us know what they did, inquiring minds want to know!

Super delayed response but it was an IT issue they updated something the firewall blocked something else and one Chief to a director later it’s now up and running! Getting ready to post a second question!

 

[jobro3082]

Thanks everyone