Hello,
To start off I’m a bit of a beginner when it comes to Motorola radios, I have been a Kenwood guy for some time now but recently got my hands on a XPR7550 that I bought second hand (used). I bought a CD years ago off my radio shop for older (I assume) CPS for XPR series radios I believe it’s CPS 16. Now I had owned a XPR years ago and programmed it just fine with CPS 16. The radio refused to read on that old software and it boiled down to needing CPS 2.0 based on the firmware versions and such.
I contacted my Motorola dealer and they told me they couldn’t not sell it to me, and I would have to contact Motorola Directly. So I did just that and talked with a representative on the phone that told me that the software is free and all I had to do is wait the 3-5 days and I would have access to it as I have never had a Motorola Account before and just created one. Now I questioned him about it and he said that as of 2 or so months ago all software was free at no charge. But he didn’t really give any other instructions. So I waited a few days and then got onto a live chat with a agent who told me that I needed a business account to gain access to that software and he would put in a ticket to get my account changed over. I waited and nothing happened.
So to make a long story short would someone please help me or direct me in the right direction to just being able to program my radio or get my hands on CPS 2.0, this is the most frustrating thing I have ever dealt with. This makes me want to go back to Kenwood as they are a lot easier to deal with even the newer software versions. I would take it to a radio shop but I need too many channels and zones added I would be paying what the radio is worth and I’m indesisive so would be paying a lot of money for reprogramming.
thanks
To start off I’m a bit of a beginner when it comes to Motorola radios, I have been a Kenwood guy for some time now but recently got my hands on a XPR7550 that I bought second hand (used). I bought a CD years ago off my radio shop for older (I assume) CPS for XPR series radios I believe it’s CPS 16. Now I had owned a XPR years ago and programmed it just fine with CPS 16. The radio refused to read on that old software and it boiled down to needing CPS 2.0 based on the firmware versions and such.
I contacted my Motorola dealer and they told me they couldn’t not sell it to me, and I would have to contact Motorola Directly. So I did just that and talked with a representative on the phone that told me that the software is free and all I had to do is wait the 3-5 days and I would have access to it as I have never had a Motorola Account before and just created one. Now I questioned him about it and he said that as of 2 or so months ago all software was free at no charge. But he didn’t really give any other instructions. So I waited a few days and then got onto a live chat with a agent who told me that I needed a business account to gain access to that software and he would put in a ticket to get my account changed over. I waited and nothing happened.
So to make a long story short would someone please help me or direct me in the right direction to just being able to program my radio or get my hands on CPS 2.0, this is the most frustrating thing I have ever dealt with. This makes me want to go back to Kenwood as they are a lot easier to deal with even the newer software versions. I would take it to a radio shop but I need too many channels and zones added I would be paying what the radio is worth and I’m indesisive so would be paying a lot of money for reprogramming.
thanks