I have never had problems ordering anything from Motorola via the 800 number or MOL. As long as you have the money and provide a little information you shouldn't have any issue. What was the issue you had that they wouldn't sell you software?
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I attempted to order software to program an xpr dmr radio. Called the number, gave my information etc. They asked me for radio information. I told them that I did not one yet. I needed the software and then I would buy the radio. They said I would need to wait for approval. I waited. I waited.. Called a few times and nothing. So I gave up going the official and said kiss off.
Buying software for a radio shouldn't be that difficult. But it seems that Motorola, Harris etc have an issue with regular Joe's using those tools. I see absolutely no reason why they should have a heart attack on that.
Thinking OpSec or officer safety, I see no reason why this software is highly protected. They must not understand that I or we can easily get software via torrents or by using the dark web. That will cost me a total of zero dollars. Just time to find it. That's it. I'm a person that tries to do things the right way. I unfortunately believe doing things the right and wrong. If these companies don't want my money, no problem, I'll spend the little I have on something else.