First off, this radio comes in 3 band splits, 403-430, 450-490, 470-512.
Now read the radio, in radio information, what modle information do you see?
What frequency's are you trying to put in?
If you have the mid split radio, then it should do most ham frequencys just fine.
I have found with a lot of radios, Moto, Icom, Vertex, Kenwood, Tekk, that if you try and take them more then about 8-10mz out of band then they do not like it and do all kinds of weird things.