Need help connecting and reading Kenwood TKR-850 configuration

[KV7D]

Good morning all, new to Kenwood repeater anything, so I'm posting here to get guidance.

Recently acquired a TKR-750 and 850 units both have a Ver. 2.0 and a -1 under the model. That said did a lot of research and reading and dowloaded and installed the KPG-91D and since my TK-762G programming cable resulted in a cooling fan slow down and the repeater screen to blink before rebooting with the software telling me to check the radio model, I ordered (what 99% of folks on the interweb suggested) a KPG-46 cable.
Cable came with a small CD and several versions of Kenwood KPG-xxx. Since I paid for it I re-installed the KPG-91D software making sure it deleted what was there.

After ensuring the PC talked to the Prolific USB adapter properly I fired up the software, set the comm port (Com 3 in my case) and after plugging in cable to mic port atttempted to read the configuration. Well another error popup to check radio model as well as a "PC" popping up on the repeater screena nd then a restart.

My newby question is: WHAT am I doing wrong?

Thanks for your help with my learning

 

[AM909]

I'm guessing mis-matched market code. What is the 4th character of the software license key? If it's a "K" market repeater (for the US), you need the "K" market software/license. There are also "E" and "C" market codes, with different freq ranges available.

 

[KV7D]

Well I guess that may be an issue "091C446......" Could that keep the radio from talking to the software? Really?
Next thing is how do I resolve that, both my purchased software and the one that came with cable don't have a K in fourth character

 

[mmckenna]

Well I guess that may be an issue "091C446......" Could that keep the radio from talking to the software? Really?

Yes.
Since the rules/technical requirements for commercial two way radio equipment varies from country to country, Kenwood handles this by using market codes. That makes sure that the end user gets a product that is suited to the market in which it's used.

Equipment from Kenwood will have a Market Code. US Market uses the "K" designation in most cases.
The market code of the hardware must match the market code of the software. In this case, you'd need K market code software to talk to the K market code repeaters.

The 091C44…. breaks down like this:
091 = Software. In this case, KPG-91
C = market code. C = China.
44 = Dealer software. As opposed to 45, which is "engineering" software. (you do NOT need engineering software to program your repeater).

So, what you are looking for is a software activation serial number that starts with 091K44######XXXX

Next thing is how do I resolve that, both my purchased software and the one that came with cable don't have a K in fourth character

Keep checking under internet rocks. You'll find it.