Needing help with firmware

[ChanuteFire]

Just unboxed my ws1065 scanner today. I hooked it up to my computer that has ARC500 on it to program.The scanner screen say uP App Ver: NONE and CPU SW Upgrade. I have attempted several different ways to update the firmware but I am missing something. Getting frustrated and hoping someone could assist. Thank you

 

[jnlannon]

Hi ChanuteFire. Looks like you probably know based on your statement, it looks like it's waiting for a firmware update. It's been a while since I've done one on mine. I wasn't sure based on what you said; did you download the firmware from Whistler and attempt an update? I found it at WS1040/WS1065 Scanner Firmware Updates and Downloads It can’t be done in ARC500. There are two ways to approach the update; 1) turn the scanner on with the USB attached then launch the updater or 2) Launch the updater then turn on the scanner with USB attached. I don’t remember the order but one of those two should work. Good luck and I look forward to your results.

 

[tvengr]

You are already in CPU update mode. Turn on the scanner, connect to the computer, and run the updater. The scanner must be on for the updater to work.

 

[ChanuteFire]

Hi ChanuteFire. Looks like you probably know based on your statement, it looks like it's waiting for a firmware update. It's been a while since I've done one on mine. I wasn't sure based on what you said; did you download the firmware from Whistler and attempt an update? I found it at WS1040/WS1065 Scanner Firmware Updates and Downloads It can’t be done in ARC500. There are two ways to approach the update; 1) turn the scanner on with the USB attached then launch the updater or 2) Launch the updater then turn on the scanner with USB attached. I don’t remember the order but one of those two should work. Good luck and I look forward to your results.

Thank you very much for your help it is upgrading as we speak. Thanks again

 

[jnlannon]

Awesome thanks for letting me know your results.