new Crown Castle NOC notification system

[speedway_navigator]

Went to one of their sites today and was surprised when Eva (I think) introduced herself so I could log in. They did away with keypad entry, it's all verbal and her response time seems to take 5+ seconds to recognize what I said. When I got my ticket number my pen didn't want to work so I missed the CFS or something similar but did get the 7 digits.
When I called to clear she wanted the whole string which I didn't have so after a few min on hold a guy came on and said
"hi, this is Jay" so I said "this is Jay" and he closed out the ticket based on my caller ID.

This started June 1.

 

[mmckenna]

Part of their split up?

Someone bought up their DAS/infrastructure side, and it's now called Arium Networks. Crown is still doing their tower thing. Had a call with them to cover all this, we've got both DAS and CC Towers on our site and I think some of their people are still trying to figure it out themselves.

 

[speedway_navigator]

Don't know if it's related but I was on hold for a few minutes until "I" answered, that never happened before.
My contact at Crown has not returned calls nor emails since last fall, guess he is still there.

I emailed one of the guys who handles our county's site, got a reply he was on vacation until June 1. Tried again yesterday, no reply. Tried the alternate and got a reply he retired. Found a 3rd contact from when I taught in Cannonsburg last year and he sent me to person #4 who said I needed to get someone in sales to give our ARES group permission to install a repeater.

Still waiting on them, going on day 3.

 

[talviar]

Part of their split up?

Someone bought up their DAS/infrastructure side, and it's now called Arium Networks. Crown is still doing their tower thing. Had a call with them to cover all this, we've got both DAS and CC Towers on our site and I think some of their people are still trying to figure it out themselves.

3rd name change for my dark fiber provider---- Sunesys, Crown Castle, and now Arium Networks----- wonder who is next?? reminicient of the GE LMR division....

 

[speedway_navigator]

I found out last week Crown does not require a user to log off a site. I called and Eva answered, when she said
"are you calling to log into a site, say yes or no" I said "yes or no" like she wanted but nothing happened so a real human came on and said no need to call to log out.

 

[mikewazowski]

In order to close an NTP for an SBA site, you have to submit a closeout package. I submit a random picture from my phone and so far they haven't rejected it.