That means that you have not downloaded the software that was sent to your email on your RR account(the bpvfd email). If you want you can also use scannercast (which is recommend) but check your email for important information. il resend the setup email.
I downloaded the scannercast program and still can not feed. I checked the link in the e-mail and no luck. When i log in with Scannercast it tells me no conection. Can any scanner work or dose it need to be only some types