Remember, RS has pretty much turned into a cell phone company and pretty much abandoned the rest of the electronics market. They just don't care much about anything except cell phones. A friend of mine worked for them during a port in a storm period of his life when that was the only job he could find. He said RS makes so much money off the carrier when they sign up a new user they really don't have an interest in much else.
I would suggest that you just buy your scanners somewhere else. I have two GREs and they are readily available from other vendors and stay out of RS stores.