In Depth Overview of Problem & Distrubition List
I have previously set my department up with "Google Apps". It's a great asset to us because it is free (Or was, still is to some extent) and gives us a lot of tools while still keeping our original domain name.
Part of Google apps is the ability to use a distribution list, traditionally we have used this for our departmental announcements, ex.
membership@domainname.org goes to the entire company using the established list of e-mail addresses.
A nearby department uses a program called SafAlert (Which seems to not be the greatest) and it sends it one by one which can cause a major delay to people at the bottom of the list. Before implementing our system I was on theirs to test and on a house fire (or any call where multiple tones were played within a short time) I would get the call on my phone literally a day later.
To try and mitigate this I tried using one of these distribution lists and it works perfect. There is no delay, the program does its job by sending it to the list, and the list takes over the rest. Using a service like Google you assume their speeds are going to be great so any delay will be from cell reception & carrier, and this seems to have proven itself over and over again through my testing.
Just to explain how all this works:
The e-mail address used to send from the program itself is 'alerts@domainname.org' and if it detects a fire tone it sends that page and audio file to 'firealerts@domainname.org' which then sends it to all on the list. The same goes for the Squad, however it uses the cleverly chosen name of 'squadalerts@domainname.org'. The fire list works perfectly, like a charm. However the Squad list will not send to Verizon MMS addresses, however as I mentioned every other carrier including e-mail receives it fine.
I have attached a picture of the list to see if I am doing something wrong, but for all intents and purposes the list should be almost identical to the established and working fire list. As I mentioned before I was encountering this problem on the fire list, when I reconfigured / reinstalled the program it all started working again. This is quite the dabockle for someone with technical knowledge because the program as already done its job by sending the mp3 e-mail to the list (Because SOME people are getting it!), and if you go to the sent e-mails of the 'alerts@domainname.org' it IS there. So there is some reason as to why it is not getting sent through to Verizon. The only thing I can think of is it's getting rejected by Verizon due to some problem or something it does not like. However that being said I get no rejection e-mail, no NDN, or no other indication that it may of failed or been rejected.
The settings, I think are the same as the fire side, with the exception of the name. I'm thinking of changing the name to the same name as the fire side and see if that solves anything. It sounds trivial but it's really the only remaining thing to test, that I can think of.
Lastly the nice thing about a distribution list is, I have a test list too. With myself and a few other test subjects. So I can easily change out firealerts or squadalerts to
testalerts@domainname.org and play a audio file of the tones and audio and I can test it without annoying the entire department.
I'm hoping I will be able to bring a resolution to this problem shortly, if anyone has any insight it would be greatly appreciated!
Stay safe,
Steven