I just received my Uniden Homepatrol 2. When I turned it on I got a SD card error message. I downloaded and installed Sentinel software on an old Toshiba lap top running Windows XP and tried to update/fix the SD card. When I plug the HP2 into the USB port on the lap top Sentinel does not see it. The same Sd error comes up on the screen of the HP2 and I can't go any further.
I confess to being a Mac guy, so now I'm stuck.
Any solutions, fixes, words of wisdom?
First thing I'd suggest that you do is take off the back cover of the scanner, and pull the batteries so that you can verify that the micro-SD card is in place correctly. There have been several posts recently where someone has just received a "new" scanner (HP-1, HP-2, 436HP, 536HP, or one of the Whistler scanners), and no card was installed. Which leads to the conclusion that more likely, instead of being 'absolutely new', the unit received was actually a repackaged return, and the card was not included.
If the card is present, you may want to try formatting it, Use the SDF Formatter
program. The card should be formatted as FAT32.
When you connect the scanner to the pc using the supplied cable, do you hear the usual 'thump' noise indicating that the pc recognizes a USB device?
Your best bet to access & format the card would be to use a card reader. Either one that will accept the micro-SD card directly, or one that can accept the adapter that generally comes with new micro cards, to use a slot or reader for the full size SD card.
If your scanner actually did not have a card, or you cannot get the included one to be recognized and formatted either in an external reader, or while the scanner is connected to the pc, you may need to simply get a new one. The scanner will take up to a 32gb card. Cards are available a number of places, retail stores and online from sources like Amazon. Note that if your scanner was supposed to be new, you might also contact the seller to have them either send you a card, or give you a credit toward buying one. It's a good idea to have a spare card anyway, so I would suggest obtaining one, even if you can get the current one (if any) to work.
