I have a 996XT, a 396XT and a 396T. I've had the 996XT and 396T on the same Greene County system in Springfield, MO for a long time. I recently added the 396XT. All are programmed by the same software from Butel, all with the same file by downloading the system from RR. All three, including a 346XT are used throughout the metro area, and inside.
The problem only occurs on the new 396XT, and only with digital talkgroups. All radios see the system fine, and all three digi-capable radios stop on the digi talkgroup when it's being used. The only difference is there is no audio from the 396XT on the digital talkgroups. Audio is fine on the analog talkgroups.
The settings are all the same. The only difference, is obviously the firmware. This is not a reception issue, and certainly not overloading.
My question is more for anyone who has ever experienced something like this. I basically need to know if I need to go through the trouble of sending the radio back for exchange, or if this is a known issue with the 396XT