No premium subscription after paying

Status
Not open for further replies.

musiclistener

Member
Premium Subscriber
Joined
Mar 2, 2009
Messages
6
Location
Wausau Wi
3 Days ago I payed to have a premium subscription but I can't download from the data base to program my scanner. i have updated it to the latest software. It says I do not have a premium subscriptions. I have tried freescan and proscan. Also the renew button is still in my profile and no record of the paypal transaction is in my profile. I have a new scanner coming this week.I would love to program it. I have not heard a thing from you and registered a complaint with Paypal. I have sent an email to your support team but no answer. I would like to continue to recommend RR to people but I am loosing faith fast.










i
 

kmi8dy

Member
Premium Subscriber
Joined
Feb 24, 2014
Messages
336
Location
ARIZONA and MICHIGAN
have you checked your bank records to make sure it went thru ok ? call the number on the back of the card. dont rely on computer access.
 
Last edited:

blantonl

Founder and CEO
Staff member
Joined
Dec 9, 2000
Messages
9,273
Location
San Antonio, TX
Not sure why you weren't properly credited but we've issued the credit manually now.

Thanks for your patience and sorry about the problem.
 
Status
Not open for further replies.
Top