So I bought a RS Pro 652 with the cable that came with the software of the regular version of ARC 500. So last week I decided to upgrade it to the Pro version. They request the keys to the old software. As from other posts this was an issue. Thankfully I paid with PayPal. I have been arguing with them for several days now. Today they said they sent the new keys 2 times that I needed to check my email and spam folder.
So I did just that. I don't get a lot of email on my account because I keep it private for the most part. But I checked it out 60 spam messages and 5 normal emails. None from Butel. I had already filed a PayPal complaint to have them refund my money since it was such a big issue. Now they are stating they have proof they sent the keys yet I don't have them.
So using the PayPal complaint system I requested that they post the keys there this way PayPal could verify what they were saying as true. Still waiting to hear back.
I can tell you this much Never again will I make a purchase from this company ever again. Even if there is no other software that can do the same job.
So I did just that. I don't get a lot of email on my account because I keep it private for the most part. But I checked it out 60 spam messages and 5 normal emails. None from Butel. I had already filed a PayPal complaint to have them refund my money since it was such a big issue. Now they are stating they have proof they sent the keys yet I don't have them.
So using the PayPal complaint system I requested that they post the keys there this way PayPal could verify what they were saying as true. Still waiting to hear back.
I can tell you this much Never again will I make a purchase from this company ever again. Even if there is no other software that can do the same job.