NX-1300 Only 2 Year Warranty Says United Radio???

[cruzinlow66]

Per our front office: We have an NX-1300 that needs to go in for warranty service. Not abused. Was told by United Radio that the radio only has a 2 year warranty per Kenwood. They won't change any of their internal stated warranties unless Kenwood tells them to.

So I thought that was strange, all of our price books say 3 years, sales rep. says 3 years, everything on paper that states warranty coverage says 3 years, actual Kenwood tech support says 3 years.

So what's the deal here?

Anybody experience this issue (or any others) with United?

 

[AM909]

That's odd, as they're one of the two factory service depots. Is there something unusual about the radio, like was it purchased outside the US, or is the problem the battery or some other accessory?

[add] The only things in the book that are 2 years are the repeaters (NXR-1x00, TKR-2500, KTI-2500), and the new low-end PKT-300 HT.

 

[cruzinlow66]

Nothing unusual about radio. We are an authorized Kenwood dealer. Purchased and shipped from CA. Radio has internal out-of-lock style error beep. Read/write works fine, tried another file, programming changes, etc.

 

[AM909]

Nothing unusual about radio. We are an authorized Kenwood dealer. Purchased and shipped from CA. Radio has internal out-of-lock style error beep. Read/write works fine, tried another file, programming changes, etc.

Have you talked to factory tech support? They'll intervene with the depot if needed.