BMedcom
Member
I have run into some issues and I am hoping someone can shed some light for me. I recently purchased a brand new, from a dealer NX-5300K3. the dealer programmed the first 16 channels for me free of charge, but I needed a total of 64. So I am thinking to myself, that shouldn't requite too much time, 3 zones total, nothing digital, simple analog, all are set to RX only, only one is TX for the time being. I was going to add what I needed later on with purchasing the software. The dealer explained to me that if they program anything more, it will be around 180 dollars, because this software is the most complex they have ever dealt with, and even if the channels I need are here or elsewhere online, there is no copy and paste in this KPG. he said also, is something goes wrong, and you purchase the KPG, you are literally on your own forever, if we can't fix it, Kenwood will not help us help you, and they will not help you. So after I purchased the software from the dealer, it took over 3 weeks to get the activation keys. I had all 64 channels and the settings to where I wanted them in about an hour. I still have not received my wideband entitlement key from Kenwood. I was told that may take an additional 2 weeks. Now, here is my issue, I have the radio programmed and all I need to do when I get the wideband key, is change on channel from 12.5 to 25. Kenwood told me when they emailed me the actual written keys as well as the keys in file format, to not lose those or the emails, if for some reason I have a PC issue, I will need those if I can not de-activate them. I have had it on my desktop less than one week, and literally last night my 3 year old 4,000 dollar gaming desktop has gone down, and I have done everything I know to do with it, other than get a replacement. here is my conflicting information. According to Kenwood, all I need to do is call in and tell them my PC is having issues, and explain to them what happened, and to me it would be the honest thing to do to say, you guys please look and see that the activation codes are not currently online or in use, if that is possible? However, the dealer is telling me that will not happen, not a chance. He said they had a PC that lightning hit, and fried the motherboard and it is int he fine print that they will not cover this. Well lightning did not hit mine, it is just messed up. But the dealer said they literally will not de-activate my license, he said if they will not do it for a dealer, I am wasting my breath even calling them, and she says my only option is to re-purchase it from them again, in other words re-purchase it from that dealer, him. Keep in mind it took 3 weeks, and I am still waiting on my wideband, not in a manner of being inpatient but with that being said, is the dealer correct, or am I being asked to simply shell out more money when I simply need to do what Kenwood advised and call them regarding the activation keys?
