NX-5800 Feature Activation help

[novaman64]

I had purchased a NX-5700 used (had DMR, P25, SD-Card licenses already applied), I purchased the wideband KPG-D1N license at the time and was able to program the deck. I recently got the remote head kit and purchased a brand new NX-5800, and also purchased the FPP, DMR and SD-Card licenses with it. Kenwood directly emailed me the JKEFR license. When I startup KPT-300LMC (in online mode) it defaults to Software authentication mode and lists my D1N licenses, when I try and choose Radio Authentication I get a error that pops up that says:

When I go to account registration it asks for a license key or JKEFA file. I don't recall ever getting that, is it something I need to purchase separate, or does it come from the dealer I purchased the radio features from?

 

[kd4efm]

jsmith@gunbycomm.net has JKEFA keys.

 

[novaman64]

Ok, so I got the JKEFA key from John... Now For whatever reason my radio looks like it took the licenses but they aren't activated (if that makes sense). This software makes me feel dumb.

So I loaded my 3 licenses into KPT-300LMC, double clicked them, hit Radio Authentication, it game me the message "Authentication Completed". When I look at the features in KPG-D1N it doesn't show them in the list, and in KPT-300LMC, when I hit refresh it doesn't show them either....

However, when I go into history in KPT-300LMC, it shows the licenses associated to the radio (with correct serial).


If I go into cancellation it shows them...


But in the activation screen my qty is no 0/1 and they aren't listed.


I tried powercycleing the radio to no avail... Please help... So frustrating...

 

[n7maq-1]

Ok, so I got the JKEFA key from John... Now For whatever reason my radio looks like it took the licenses but they aren't activated (if that makes sense). This software makes me feel dumb.

So I loaded my 3 licenses into KPT-300LMC, double clicked them, hit Radio Authentication, it game me the message "Authentication Completed". When I look at the features in KPG-D1N it doesn't show them in the list, and in KPT-300LMC, when I hit refresh it doesn't show them either....

However, when I go into history in KPT-300LMC, it shows the licenses associated to the radio (with correct serial).
View attachment 167334

If I go into cancellation it shows them...
View attachment 167335

But in the activation screen my qty is no 0/1 and they aren't listed.
View attachment 167336

I tried powercycleing the radio to no avail... Please help... So frustrating...

This happens from time to time, I had one just earlier today. Just run the radio activation again and if it does not work try after a half hour or so.

Jim

 

[tweiss3]

Also, if you are dual deck remote head, make sure you have the correct deck selected on head1 so it knows which deck to authenticate.

 

[novaman64]

Also, if you are dual deck remote head, make sure you have the correct deck selected on head1 so it knows which deck to authenticate.

I did make sure I did this and double checked it was the correct deck (which it was).

 

[novaman64]

This happens from time to time, I had one just earlier today. Just run the radio activation again and if it does not work try after a half hour or so.

Jim

Waited, tried again. No dice....

 

[tweiss3]

In D1N, Tools, Transceiver information, does it list the entitlements for the radio?

Other option is to try and cancel and reassign.

 

[novaman64]

In D1N, Tools, Transceiver information, does it list the entitlements for the radio?

Other option is to try and cancel and reassign.

In D1N is is not in the entitlement list.
Tried a cancel, license still shows 0/1, but if I try and cancel again, it says it's already been canceled. Its like its in some weird limbo state.

 

[buddrousa]

Where did you buy your keys from. I hope not on EBAY. Someone on EBAY is selling KENWOOD KEYS.