Obtaining MOL access

[n2mcs]

I had an MOL profile from a long time ago, but was unable to login. I called Motorola and they were able to reset my password, but said that I did not have an account. I told him I was looking to purchase MOTOTRBO CPS. The representative opened a ticket to have the "data team" create me an account.

The rep also insisted that when my account is created, I will use "shop.motorolasolutions.com" and not "businessonline.motorolasolutions.com". I've never heard of "shop"... he claims this is for individuals and state/local gov now. Sounds fishy.

Is the Motorola representative leading me the wrong way?

Did I ask for the wrong thing, or not say the correct magic words?

It's been a few days, but they did say it would take 3 to 5 business days -- planning my callback for a week from the first call. I find this boggling that it's so hard to give a company my money, but I guess it makes sense given they are used to dealing with larger customers.

Any sage wisdom would be most appreciated. Thanks.

 

[mmckenna]

I don't know, but I went through the same thing. I had an MOL account from 15 years ago. Seems like at some point it stopped working. I've gone through all the gyrations with resetting accounts, new passwords, none of it has worked out. It says I have an account, it says it has my email address, but when I try to reset the password, it lets me do it, but will never let me log in.

I finally gave up. If Motorola wants my business, they can work a bit harder for it. The people that answer the toll free number for support have been less than helpful. If you figure it out, post back here and maybe I'll try again.

 

[GTR8000]

MSI got rid of ordering through MOL (businessonline.motorolasolutions.com) months ago, and the new Shop site (shop.motorolasolutions.com) has taken over that function. Eventually MOL itself will go away, slowly being replaced by the MyView site (myview.motorolasolutions.com)

 

[n2mcs]

MSI got rid of ordering through MOL (businessonline.motorolasolutions.com) months ago, and the new Shop site (shop.motorolasolutions.com) has taken over that function. Eventually MOL itself will go away, slowly being replaced by the MyView site (myview.motorolasolutions.com)

Thanks. At least it seems I'm on the right track then.

 

[mmckenna]

MSI got rid of ordering through MOL (businessonline.motorolasolutions.com) months ago, and the new Shop site (shop.motorolasolutions.com) has taken over that function. Eventually MOL itself will go away, slowly being replaced by the MyView site (myview.motorolasolutions.com)

Well, son of a biscuit! That worked. After several years of trying and even calling Motorola, I'm finally in.

 

[Floridarailfanning]

Thanks, GTR! I had no idea about (shop.motorolasolutions.com). I've used myview a few times but wasn't particularly impressed. The shop site is a lot easier to navigate than the old catalog though.

 

[alcahuete]

Thanks. At least it seems I'm on the right track then.

You are. Took me over two weeks to get things situated a year or so ago when my account lost access. 3-5 business days for /\/\ equals 14-15 business days. It's kinda like dog years.