Old version of CP200d from new order won't update

[adampearson84]

I work in a Motorola shop so I'm not requesting anything I don't already have access to. About 8 radios came in that are all on version 1.21.03.0002 per the sticker. I can't see what's actually on them because they won't read in Mototrbo CPS 1 or 2, codeplug version not supported. I've gotten every update package we have on our in-house drive and ran it. Who knows why these have such an old FW on them fresh out of an order from Moto but with the supply line issues anything is possible with them I'm sure.

I've had to do a couple jumps to get up to good before, use one package to get up to another, but I've exhausted a ton of FW packages and can't get a single one it will update to. Dropdowns only ever list "none" for firmware and codeplug version, for update and recover options, in CPS2. CPS1 was no help either.

So any idea what update package for this will get these into the modern day versions? I'll keep diggin on MOL, just hope I don't have to spend all day on hold with Motorola. This stuff is crazy right now.

 

[KK6ZTE]

Are you sure your CPS is up to date? I've received orders with newer firmware that would work in public CPS then there was an update published soon after.

 

[adampearson84]

Yep, I'm running CPS 2.110.120.0 and that still says new on their page. The radio firmware packages are of course a separate thing from that.

 

[KK6ZTE]

I'd give them a call. Sounds like they loaded some super new stuff on it. Good luck dealing with that phone system--glad I'm no longer working at Moto shop.

 

[ElroyJetson]

If the phone call doesn't deliver a solution, send the radios back and have M fix the problem.

 

[Tech21]

Yeah, sounds like the radios have newer firmware than what is available right now and you won't be able to talk to them until the new CPS release. The new CPS is actually posted to myview so go ahead and download it.

 

[hockeyref2]

You need CPS 2.110.235.0 It just came out.

The date in flexnet or whatever is called is wrong so finding it is trickier.

 

[adampearson84]

I guess everything getting pushed over to the new "MyView" on Moto's site made my shop realize that they haven't actually had the subscription for CPS since 2018. It was just there on MOL this whole time for some reason, but with the changeover that's out. So yeah we'll have a little wait before I can get any other programming out