Possible scam or serious issues with radioparts.com (International Radio LLC)

[AlexCA]

I’m starting this topic here after talking with a moderator (N9JIG) who pointed me to the right section for this kind of report. Thanks for that, by the way.

Hi everyone. My name is Alex, I’m from Canada and the US. I’ve been into radios for almost 20 years - collector, hobbyist, monitoring enthusiast, all that. Over time I’ve bought lots of parts and accessories from different suppliers, mostly for Motorola gear.

But this post is about one specific partner: International Radio LLC, also known as radioparts.com, owned by Bryan O’Malley in Fort Lauderdale, Florida. According to Google and a bunch of websites, they used to be a Motorola Platinum Elite Partner. That info has quietly disappeared from their own website, which already says a lot. Maybe they lost that status. I even opened a case with Motorola about it, but so far it’s just sitting there with no movement.

I’ve known radioparts.com for a long time and used them a lot between 2013 and 2019. Back then everything worked fine - orders arrived, and replies came the same day. But in 2024-2025 it all changed. Since June 2025 they basically turned into a scam project instead of a supplier.

Over the past year and a half, I placed several orders. The older ones from 2023-2024 were mostly fine. But the last four orders, totaling 4357 dollars, became a real problem. They were never shipped, and the company stopped responding completely - no emails, no calls, nothing for five months now.

I sent them dozens of emails, opened three tickets, told them about the chargeback I started through my bank, even contacted Bryan O’Malley directly. No reaction at all. Tiffany, who used to tell me to contact her personally if there were any problems, also vanished. First she was sick, then she said emails went to spam, and now she’s probably living off-grid somewhere like in the movie Into the Wild. Their phone just rings forever or nobody picks up anymore.

I think the company either went bankrupt, got sold, or simply turned into a scam.

I’ve got about fifty documents proving everything, already used in my Visa and PayPal disputes and also sent to the BBB (there’s no public information about it yet, since the platform gives the company some time to respond.). I can share them with the forum admins if needed so everyone can see this is a completely honest and well-documented case.

Right now, considering partial shipments from 2024 and early 2025, plus one PayPal refund, their remaining debt is a bit over 2000 dollars. The company and its owner are still silent. Visa and BBB are trying to get a response, but nothing so far.

The goal of this post is simple - to warn other buyers and help them avoid losing money. Something definitely happened to radioparts.com, and at this point they are a real risk for anyone placing orders there.

For comparison, I’ve been working with another dealer for a while, and they deliver the same Motorola parts in 2–3 weeks, sometimes 6–8 weeks at most. As a test, I even ordered the same items that radioparts never shipped - and got them in one week.

So the usual stories about "Motorola delays" and "empty distributor warehouses" are not true anymore. Deliveries are normal if the partner actually processes orders. Everything else, in my opinion, is just another type of fraud.

 

[RFI-EMI-GUY]

I am curious for the orders that shipped, did they originate from a Motorola address? If so it was processed as a dropship to save postage and Motorola would potentially have records of out of stock items on same factory order from Radio.Parts. I would escalate this to Motorola Corporate because clearly it puts Motorola in a bad light.

 

[KevinC]

I am curious for the orders that shipped, did they originate from a Motorola address? If so it was processed as a dropship to save postage and Motorola would potentially have records of out of stock items on same factory order from Radio.Parts. I would escalate this to Motorola Corporate because clearly it puts Motorola in a bad light.

I don't see how it puts MSI in a bad light as they are no longer a MSI "partner". Even their list of brands doesn't include MSI.

 

[GlobalNorth]

Have you contacted the Office of the Attorney General for the State of Florida? Most AGs are tasked with consumer fraud investigations.

Do you have access to US Federal Court PACER? They can say if a bankruptcy filing is pending or has been approved for them.

Did you check the State of Florida Secretary of State / Division of Corporations to determine their current status? Start here:

Search Records - Division of Corporations - Florida Department of State

 

[RFI-EMI-GUY]

I don't see how it puts MSI in a bad light as they are no longer a MSI "partner". Even their list of brands doesn't include MSI.

View attachment 191776

See the below from the internet archive:

Prior to May-June 2025 they were flying the Motorola Platinum Channel Partner banner. Any orders during that time would have been fulfilled by Motorola. After that Radio Parts should not have been taking orders on new parts. MSI certainly should be concerned, and should have advised a cease and desist. And yeah if this rogue reseller was blaming Motorola for delays, that is commercial defamation. Note that the OP's orders appear to have been placed prior to May 2025.

 

[RFI-EMI-GUY]

 

[AlexCA]

Hello everyone who commented and shared advice, I really appreciate it.

To answer your questions @RFI-EMI-GUY

The packages are coming from Lauderhill, Florida. I haven’t seen any indication of the actual supplier who purchased the goods through Motorola’s system. But I got the idea, and next week I’ll take a closer look and search for labels on the packages. I don’t remember whether they were cut off or not. If desired, I guess it’s possible to try tracking the goods through serial numbers on the batteries and chargers, for example a gang charger. It has a unique serial number, and Motorola probably keeps records of them.

A case with Motorola has already been opened and assigned a number. But it seems that this partner has already been stripped of their Partner or Platinum Elite status, because there’s no information about their Motorola partnership anymore, only Google’s cache remembers it. It’s possible they lost that status precisely because of their actions in previous years.

 

[AlexCA]

Have you contacted the Office of the Attorney General for the State of Florida? Most AGs are tasked with consumer fraud investigations.

Do you have access to US Federal Court PACER? They can say if a bankruptcy filing is pending or has been approved for them.

Did you check the State of Florida Secretary of State / Division of Corporations to determine their current status?

Hi. Thanks for the advice. I haven’t contacted any of the mentioned organizations yet. I’ll do that as the next step, between the refund attempt and legal action. I have about 35 days while the refund request is being reviewed.

As for their status on Sunbiz, they are still active and filed their tax report this summer, so the company does legally exist.
However, around May-June they changed their logo, did a website facelift, and added new email addresses on the site (previously there was only rfq@radioparts.com). I even congratulated Tiffany on that in our correspondence, but she didn’t comment on it in any way, which now also seems suspicious to me. So, someone is clearly managing this business and allocating funds for its development - or at least to create the appearance of it.

 

[AlexCA]

If we build theories, one could assume that they lost their partnership in the first half of 2025. That would explain why they only shipped me items that were already in stock, all dated between 2021 and 2024, but nothing newer.

I also remembered a story involving ex. Vertex parts. I sent them a request for parts, and Motorola had informed me that dozens of those items were available. Tiffany from Radioparts, however, replied that only one piece was available and the rest were not. I was surprised and asked her to send a request to Motorola, check the data in their internal system, and so on. But she either didn’t respond or kept saying that those parts were unavailable. Now it’s clear what was really happening, she was giving answers based on their own warehouse because she simply didn’t have access to Motorola’s system anymore.

So now the picture fits together. Motorola likely forced them to remove the logo from their website, and since they were already updating the site, they also refreshed the list of supplier companies. They didn’t bother to notify existing customers that they were no longer an official Motorola partner and just continued doing business. Most likely, they were trying to resell parts from third parties, and since their prices were very low, they either couldn’t find a supplier or lacked the financial capacity to fulfill orders.

Interestingly, their 3M Peltor logo is now gone as well, since judging by the reviews, there were also customers affected under that brand. Apparently, it’s the same situation as with Motorola.

It also now becomes clear why the owner of Radioparts, Bryan O’Malley, didn’t respond to my emails sent to his personal address and wasn’t impressed by my plans to contact Motorola’s partner department. They are simply not a partner anymore, and I’m sure Motorola’s response will be based on that simple fact.

But I’ll try to provide Motorola with as much information as possible so they can attempt to trace their supplier through the serial numbers of the items I received from Radioparts. I hope they’ll be able to block shipments through that supplier and notify their partner network about a partner that plays dirty. In the industries I work in, IT distribution, professional lighting, and audio, this kind of action was a common practice. I think it might work with Motorola as well.

 

[RFI-EMI-GUY]

It might be helpful to have someone who is nearby drive by the FT Lauderdale location to see if it is even there any longer.

 

[AlexCA]

The report to FLPD will be filed at the end of this week if there’s still no update. And so far, there’s been absolutely no response after dozens of messages sent to Radioparts and directly to its owner. There have been zero replies in three open tickets, and none in the case filed with Motorola either.

 

[AlexCA]

It might be helpful to have someone who is nearby drive by the FT Lauderdale location to see if it is even there any longer.

Yes, I have a friend in Florida. I’ll ask him how convenient it would be for him to stop by.

 

[RFI-EMI-GUY]

The report to FLPD will be filed at the end of this week if there’s still no update. And so far, there’s been absolutely no response after dozens of messages sent to Radioparts and directly to its owner. There have been zero replies in three open tickets, and none in the case filed with Motorola either.

Given the amount it is probably felony theft. If you can get other affected customers to file a police report maybe that will wake B.O up and his attorney might convince him to plea out with restitution.

 

[AlexCA]

Given the amount it is probably felony theft. If you can get other affected customers to file a police report maybe that will wake B.O up and his attorney might convince him to plea out with restitution.

I haven’t been able to find any other victims with a significant amount so far. Everyone else’s orders were placed before the summer of 2025 and involved one or two inexpensive accessories, whether they received them or not, we’re talking about 35 to 100 USD. It’s now clear what niche this company operated in, small low value orders for single items.

 

[adryd]

I've had an issue recently with radioparts. I placed an order for an APX keypad on October 5th. I reached out about the delay and the following is the reply I received. I've had orders fulfilled in the past

"The current estimated delivery date for your order is the end of October - early November, or possibly sooner. However, please allow for potential delays as the part is currently on backorder. Rest assured, once it arrives at the warehouse and ships out, we will notify you via email immediately."

I'll keep the thread updated as time goes on; Thank you for sharing as I thought this was just a "me" issue.

 

[AlexCA]

The current estimated delivery date for your order is the end of October - early November, or possibly sooner. However, please allow for potential delays as the part is currently on backorder. Rest assured, once it arrives at the warehouse and ships out, we will notify you via email immediately.

I had been receiving similar responses from October 2024 through June 2025, and then the replies stopped completely. I wrote to four different email addresses, one of which was a Zendesk tracker, but all requests went unanswered.

 

[adryd]

I had been receiving similar responses from October 2024 through June 2025, and then the replies stopped completely. I wrote to four different email addresses, one of which was a Zendesk tracker, but all requests went unanswered.

Good thing I payed with a credit card. I'll probably start trying a chargeback if i dont get shipment confirmation by Nov 15th.

 

[RFI-EMI-GUY]

Good thing I payed with a credit card. I'll probably start trying a chargeback if i dont get shipment confirmation by Nov 15th.

I would not wait.

 

[AlexCA]

Well, I have some news, and it’s bad.

The PayPal refund, which had been processing for a week, failed because it wasn’t approved by the seller or the seller’s account didn’t have sufficient funds.



To resolve the issue, PayPal suggests contacting the seller. In other words, the person who set up the scam business is supposed to help the customer fix the problem of not receiving either the product or the money.

Since the PayPal account for radioparts.com is registered to the owner’s personal email, it’s now clear that the owner is aware of the situation and managing it from the shadows. This appears to be a conscious decision on his part.

I urge everyone who has active orders with radioparts.com to immediately open cases against them through their payment providers or banks. The founder is either a scammer or bankrupt, and he is not issuing refunds voluntarily.

It’s very unfortunate, of course.

 

[RFI-EMI-GUY]

Have you contacted Palm Bay PD to persue a fraud charge? Also his civil and criminal records may be publicly accessible on respective county clerk databases.