rockspecialist
Member
I just bought a PRO-107 at RS and can not update the firmware, software, or library. However, the connection is properly made with the scanner via USB cable when attempting to update the firmware, as the scanner shows connection dialogue.
I get error messages when trying to update the software or library: UPDATE CHECK ERROR - There was an error getting current version information from the website. The error message received was S. Current version on the update site: -01. The version of the database on your computer is invalid. Please click on the download update button below to download the current available library files.
UPDATE CHECK ERROR: There was an error getting the current version from the web site. The error message received was: Socket Error #10060. Connection timed out.
I am using Vista and never have problems like this. The program is being run under administrator privileges. I have disabled all firewalls and other software that may prevent the files from being accessed. Any help is appreciated, as I do not want to return the scanner after just one day, unless I can not update the information. THANKS!
I get error messages when trying to update the software or library: UPDATE CHECK ERROR - There was an error getting current version information from the website. The error message received was S. Current version on the update site: -01. The version of the database on your computer is invalid. Please click on the download update button below to download the current available library files.
UPDATE CHECK ERROR: There was an error getting the current version from the web site. The error message received was: Socket Error #10060. Connection timed out.
I am using Vista and never have problems like this. The program is being run under administrator privileges. I have disabled all firewalls and other software that may prevent the files from being accessed. Any help is appreciated, as I do not want to return the scanner after just one day, unless I can not update the information. THANKS!