First off, I'm new to all of this and not sure where to post this and I May not know how to check the status of this message but, I just purchased a USED radio shack pro-197 for pennies on the dollar from a friend that did not need it, well his kids dropped it and the volume/squelch knob broke and so did the control (lucky, the phone is still turned up) but I am unable to control the volume and squelch. Where can I send it to get it repaired or where could I just order the replacement parts and I can fix it myself? I have email and tryed calling radio shack service and GRE but no replys!! If anyone know of anything, please help!! My email is marvindowdy1989@hotmail.com if I don't replay on here