WS1080: Pro 668 upgraded by whistler

[919ryder]

Immediately after Whistler factory upgrade, Ican't get my pro 668 to power on or communicate with pc over usb.

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[Wackyracer]

Did you follow the included instructions from Whistler EXACTLY?

 

[919ryder]

Did you follow the included instructions from Whistler EXACTLY?

Sure did. I also tried two different computers (with ez scan) two different usb cords and cpuu updater. I keep getting "can't communicate with scanner" and "unable to verify scanner is in update mode". No lcd display at all, either plugged in or on batteries.

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[Wackyracer]

What operating system on the computer?

 

[919ryder]

What operating system on the computer?

Windows 10 on both. I also tried loading the drivers after disabling the "drivers must be signed setting and re booting on both computers

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[Wackyracer]

No display on the lcd is a problem.
TRY this...unplug the scanner, pull the batteries, press and hold the power button for at least 30secs while pressing other buttons, Assuming one of the 2 usb cables are good (and they both could be bad) plug the scanner into USB wall wart and report back if it powers on ,if it doesn't call whistler.

 

[919ryder]

No display on the lcd is a problem.
TRY this...unplug the scanner, pull the batteries, press and hold the power button for at least 30secs while pressing other buttons, Assuming one of the 2 usb cables are good (and they both could be bad) plug the scanner into USB wall wart and report back if it powers on ,if it doesn't call whistler.

I will try that. Both usb cables are OK when used with my bcd 436, and worked with the unit in question before the upgrade. Thanks.

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[scannerjunkie]

Please keep us posted with your diagnosis. i am in the process of sending my 668 for the upgrade and want to know what to look for if i happen to run into this situation.

 

[919ryder]

Please keep us posted with your diagnosis. i am in the process of sending my 668 for the upgrade and want to know what to look for if i happen to run into this situation.

I tried taking out the batteries and SD card and pressing power and other buttons as the other person who posted suggested, and it came on! Will post again after I mess with it for a bit..

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[919ryder]

So, the unit appears to be working fine now no problems whatsoever. Works well, even.
Strange. Until that "take the batteries out, unplug, and hold power while pressing other buttons " thing, I thought it was a dead duck. It would appear that the upgrade was a-ok, and I just had a glitch.

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