If it's still under warranty (or you have a TSP [I think that's what RS calls their repair plan]), bring it in for repair.
If not:
Can you control the volume at all, or does it stay the same regardless of where you put the volume control?
If it stays the same, the most likely cause is that the ground end of the volume control is no longer grounded. This could be a bad solder joint, a broken land or a bad control.
If you can vary the volume there's something else wrong, and it's probably too complicated to troubleshoot like this.