yes, what exactly did the radio do, b/c it MIGHT be fixable, but if not, think of it as a blessing and get a Uniden 246t! exact same at Pro97 except smaller and it does not have mil-air, BUT remember that it will upgrade after rebanding just by updating the firmware via the pc with the cable that comes with it. You will be sending your Pro97 back in waiting a week maybe 2 to get it back and paying 30$ . i love radioshack radios, but they hold back a little to much, unless you want digital get the 246t it is awesome, and basicly the same price as the pro 97, maybe a little more, but you get the power charger cord/batteries and programming cable, and i love the size...