I just recently purchased the Pro-96 and had Radio Shack program it for me after purchasing Scancat myself and not getting anywhere. I must admit I am somewhat frustrated. For many years I have been a member of the Phoenix Neighborhood Patrol and we monitored Police activity with a Uniden BC245. We could have dispatch as our primary channel and then have it monitor the channel for our precinct. Now, since Phoenix Police have gone digital with the APCO 25 and all that stuff I am lost. Talkgroup ID's have been input, frequencies have been input and yet I still don't hear dispatch nor can I find my precinct. The users manual is next to worthless to me and I don't understand all the new lingo associated with digital scanners. Can anyone steer me in the right direction to get some help? I know my precinct is dispatching officers and I know they are still talking to each other and requesting information, I just can't find it. Sometimes when it does stop on a frequency all I hear is garbled sound. Help please.