Just take it back and talk to them if you have, had it less then 30 days they will have give you a new one and if they don't, tell them they have to its 30 days satisfaction guarantied, and you are not happy and they also have a 1 year limited warranty, and it is now limited, very limited that you are happy with your 96 or there product , talk to them, they will want to keep you happy, a return customer is a good customer a unhappy customer will tell all of his friends not to shop at rat shack.