I bought my pro97 new bout 4 years ago. I worn out the users guide the first month learning how to program this puppy. a few months later Bingo I figured it out!!! now 4 years later some bimbo boyfriend of a close friend totally un programed my baby. Ok my question is coming up, but first its been a minute I do know more now than I did but decided to take to My friendly R S store and have them program it through their computer. The manager doing it I was sure I was in good hands and still sure. Heres the question. He was unable to down load into my scanner. He tried different usb cable. Even pulled a new scanner programed it and tried to clone mine with no luck. Even though my scanner is old now It still looks new never misused and has never had a cable pluged into the PC port pryior to this. Any one out there have any advice as to what it could be. What little programing I've done seems to be working fine Tripple trunking working ok. Just lost and confused!!!