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Problem with MCD5000 deskset and APX7500 consolette, reverts to home Channel

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mastertech007

Member
Joined
Sep 19, 2014
Messages
5
Location
Ohio
Hello to all,
Hoping someone can steer me in the right direction. Been trying to call "M" tech support and was advised "We will have to call you back". Need I say any more?
APX7500 consolette direct connect to MCD5000 deskset via "LAN". Unit works great "EXCEPT", If you change channels, pick up handset, put handset back on hook, the unit goes back to what ever the "Home Channel" is programmed for. If we delete the HC assignment, it does not do it.

Any help is GREATELY appreciated.

Thanks
 

mastertech007

Member
Joined
Sep 19, 2014
Messages
5
Location
Ohio
Open case with Moto. Found out this is another screen, kind of hidden, that has home Revert enabled from factory. Disabled and works normal.
 

szcontoller

Member
Joined
Mar 1, 2003
Messages
1
I just finished installing a system of 25 MCD5000's linked to 28 different APX7500 consollettes about 6 months ago. I ran across the same issue. It is NOT a software defect or problem. It has to do with a programming checkbox for home mode. At the moment I can't remember which device it is. I will be back the Customer location in a couple of days. I'll see if I can find it.
 
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