problem with updating psr 800 library

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nursepen

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Ok I just got my pasr 800 I loaded the program, when I went to update library i got the following reply. Error getting to the library version from the internet does any one know how to fix this?
 

Ed_Seedhouse

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Ok I just got my pasr 800 I loaded the program, when I went to update library i got the following reply. Error getting to the library version from the internet does any one know how to fix this?
I'd start by upgrading the cpu and dsp firmware and making sure you have the latest version of the software. Then try downloading the library update again. Of course you might have just had a bit of bad luck and another try might work fine. Teh internets is not perfect yet.
 

MORSEMAN

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Libray Update

If you do a search on this there are 2 previous threads.
I had a similar problem. See posts of 11-2-2011 and 11 8 2011. My problem occurred suddenly on 3 (one Win 7, 2 Win Vista) computers running Trend Micro Titanium Internet Security. After running the update perfectly for 6 months they all stopped allowing the update on the same day. I had to turn off the malicious website blocker temporarily to get it to work. Another computer running Kaspersky flagged it as suspicious but allowed it and a Win XP running Microsoft security suite had no problem.
So my problem downloading updates to the PSR 800 software was caused by a Trend Micro download of new definitions on 10-1-2011. I still have to temporarily turn off the malicious website blocker to get it to work with Trend Micro Titanium.
Interestingly when I tried adding the 2 update URL's to the exception list it seemed to allow the update but would not actually load the update, so my only out is to turn off the malicious website blocker temporarily.
I hope this helps.
 

Ed_Seedhouse

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I now use Windows Security Essentials on my 64 bit Win7 system. This is free and is recommended as the best current security suite for Windows Vista and Windows 7 by all the computer technicians I know. I switched from Kaspersky and got a subjective improvement in speed of around 100%. That doesn't mean that MS won't add the RR site download to their suspicious sites list in their own software of course, but I can confirm that, at least as of last Saturday, they hadn't yet.
 
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