Help!! My Mom has owned several scanners and I've always programmed them for her, even though my knowledge of scanners is very, very limited. She just bought a Uniden BCD996P2 off of Ebay and I'm absolutely clueless on trying to figure out how to program it. I've seen several posts about programming using RadioReference webservices or Freescan but I have no idea where or how to even start. Is there anyone who can walk this absolute dummy through on what to do? Thinking maybe I would be better off returning it and finding something less complicated. Help, please!!!