Proscan BCD536HP connection issues

[mistermightymoose]

I’ve been using Proscan to connect my feed to Broadcastify. I had a power outage and now the scanner, BCD536HP, won’t connect to the com port on Proscan.

I’ve power cycled both the computer and the radio.

I’ve reconnected the scanner to my WiFi network.

When I select the scanner using Proscan it appears in the list, but it doesn’t seem to want to connect.

I’m out of ideas. Any suggestions?

 

[Whiskey3JMC]

Are you connecting via wifi & if so have you done the following?

 

[mistermightymoose]

Are you connecting via wifi & if so have you done the following?
View attachment 200773

Yes. It finds the scanner via the auto detect, but it doesn’t connect.

 

[Whiskey3JMC]

What about this?

 

[mistermightymoose]

Are you connecting via wifi & if so have you done the following?
View attachment 200773

Yes. It finds the scanner via the auto detect, but it doesn’t

What about this?
View attachment 200774

yes. I just retried it with no luck. This was working before, so I’m not sure what changed?

 

[KevinC]

Yes. It finds the scanner via the auto detect, but it doesn’t

yes. I just retried it with no luck. This was working before, so I’m not sure what changed?

Are you clicking "Reconnect"?

 

[mistermightymoose]

Are you clicking "Reconnect"?

I hit “set selected available” and it updates the ip address. Pressing Reconnect doesn’t seem to do anything.

 

[Whiskey3JMC]

What if you ping your scanner's IP address via command prompt? Does it reply?

 

[mistermightymoose]

What if you ping your scanner's IP address via command prompt? Does it reply?
View attachment 200777

It says request timed out.

 

[Whiskey3JMC]

It says request timed out.

Alright so not exclusively a Proscan issue then...

And you've confirmed via the scanner itself that the IP address is correct?
Menu > Wi-fi Setup > Show wifi Information

Temporarily disable firewall apps if enabled & see if the connection resolves

 

[mistermightymoose]

Alright so not exclusively a Proscan issue then...

And you've confirmed via the scanner itself that the IP address is correct?
Menu > Wi-fi Setup > Show wifi Information

Temporarily disable firewall apps if enabled & see if the connection resolves

Yes. Confirmed same ip address on scanner as what is showing up on Proscan. I don’t have anything else running on this computer. No Windows Defender or antivirus. Unless something was updated and changed automatically…. I’m not sure what to disable on the PC.

 

[Whiskey3JMC]

Unless something was updated and changed automatically…. I’m not sure what to disable on the PC.

Might want to double check just to be sure. Windows updates have been known to turn things back on unbeknownst to users, particularly Windows Defender

 

[K4EET]

Can you connect the scanner to ProScan using a USB cable temporarily just to make sure a hardwired connection works?

 

[mistermightymoose]

Thanks for all of your help. I was able to ping the scanner from other computers but it wasn’t working on the one I needed. I did some troubleshooting and specifically looking why a ping wasn’t working. I tried doing some changes to windows defender, but that didn’t help. In the end, I tried this and restarted the computer and it worked.

• Run Network Commands: Open Command Prompt as Administrator and run the following commands, pressing Enter after each:
  • netsh winsock reset
  • netsh int ip reset
  • ipconfig /release
  • ipconfig /renew
  • ipconfig /flushdns
• Restart Hardware: Power cycle your router and restart your computer. [1, 2, 3, 4, 5]